Customer Service Skills
Collaborative Selling
Dr. Tony Alessandra delivers a LIVE program in front of several hundred business people in Las Vegas. You get 60 dynamic minutes of The Platinum Rule®. More
- $8.95 to watch now
- $89.50 to watch as a group
Customer Driven Service
I share my "7 Secrets for Improving Customer Loyalty and Retention". More
- $8.95 to watch now
- $89.50 to watch as a group
Customer Service Skills
Learn service skills, listening skills, and telephone skills to help create customers for life. More
- $8.95 to watch now
- $89.50 to watch as a group
Dr. Tony Alessandra interviews Bert Decker
To communicate effectively with anyone, the first crucial step is to ‘connect’ with them. What does that mean and how does one do it? More
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- $19.99 to watch as a group
Dr. Tony Alessandra interviews Carol Sapin Gold
Where the communication ‘land mines’ are and how to avoid them. More
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- $19.99 to watch as a group
Dr. Tony Alessandra interviews Chuck Reaves
Specific strategies to quantify a customer’s need as well as determine what the customer is trying to accomplish. More
- $1.99 to watch now
- $19.99 to watch as a group
Dr. Tony Alessandra interviews Dianna Booher
Insights on how to improve your skill at communicating with others in a business or social environment. More
- $1.99 to watch now
- $19.99 to watch as a group
Dr. Tony Alessandra interviews Mark Sanborn
What is leadership and what is the difference between leadership and management? More
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- $19.99 to watch as a group
Dr. Tony Alessandra interviews Phil Wexler
Why businesses should work to create demanding customers and complaining customers. More
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- $19.99 to watch as a group
Dr. Tony Alessandra interviews Shep Hyken
Why just satisfying your customer is not good enough. More
- $1.99 to watch now
- $19.99 to watch as a group
Five Star Teamwork
Explore the five principles that enable the team at the Four Seasons Restaurant to remain for over 40-years one of the top destination restaurants in the world. More
- $7.25 to watch now
- $72.50 to watch as a group
Frontline Service - Module 1: Why Service/What Is It?
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company?s customers. More
- $4.95 to watch now
- $29.95 to watch as a group
Frontline Service - Module 2: Service is Inside Out
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company?s customers. More
- $4.95 to watch now
- $29.95 to watch as a group
Frontline Service - Module 4: The Customers Perception Counts
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company's customers. More
- $4.95 to watch now
- $29.95 to watch as a group
Frontline Service - Module 5: Recovery
In this presentation Rick uses his vast experience talking with employees to motivate them to take a personal role in serving a company?s customers. More
- $4.95 to watch now
- $29.95 to watch as a group
How to Get, Keep, and Deserve Your Customers
Increase customer loyalty; develop skills your competitor wishes you didn't know; motivate your employees and increase their commitment to the goal; make yourself indispensable to your client. More
- $0.75 to watch now
- $7.50 to watch as a group
Listening Skills
Learn service skills, listening skills, and telephone skills to help create customers for life. More
- $8.95 to watch now
- $89.50 to watch as a group
Oops! Time for Service Recovery
How do you dazzle and delight dissatisfied customers? What's the best way to retain and regain customer loyalty after a service breakdown has occurred? More
- $6.50 to watch now
- $65.00 to watch as a group
Professionalism: Customers . . . 1st, Last & Always
How would you like to have your own personal 24/7 sales trainer? Now you can, with this must-have, self-paced “Earning” Skills System. More
- $1.75 to watch now
- $17.50 to watch as a group
Rick Tate On Service, Leadership & Change
- $4.95 to watch now
- $29.95 to watch as a group
Serving Customers with Disabilities
This program helps viewers increase their awareness of the special needs of customers who are disabled. More
- $3.95 to watch now
- $39.50 to watch as a group
So Help Me - Employee Edition
What do customers value most in customer service? Solving their problems. Research shows that handling customer problems quickly and correctly will build customer loyalty. This realistic video shows you how.ÿ More
- $14.95 to watch now
- $69.50 to watch as a group
So Help Me - Supervisor Edition
How do supervisors affect customer service? Frontline service people directly impact customer satisfaction, but we don't often look at how much a supervisor's behavior influences the service a customer receives. More
- $14.95 to watch now
- $69.50 to watch as a group
Telephone Skills
Learn service skills, listening skills, and telephone skills to help create customers for life. More
- $8.95 to watch now
- $89.50 to watch as a group
